Improve Reputation and Loyalty to Your Hospitals Brand
how many stars do your customers see?
In the new value-based healthcare landscape, improving patient satisfaction is not only a financial imperative, its a critical ingredient to create client loyalty to your brand. For over a decade, hospitals have committed to delivering enhanced patient experiences and raising HCAHPS scores. But consistently delivering and sustaining 5 Star experiences can be challenging. This is where the experts at Boost can help.
At Boost Patient Experiences, we have one clear goal: to help your organization improve the patient experience and consistently deliver 5 Star Patient experiences...the type that make it easy for patient to select your system time and time again.
Our goal isn’t to improve your scores for one or two quarters; we support you to create the sustainable cultural change needed to deliver consistently positive patient experiences over the long-term and be known in your region as the hospital of choice.
Cultural change: the key to sustainable success
How can your hospital achieve sustainable improvements in patient satisfaction? The answer is different for every hospital which is why we begin engagements with a cultural assessment to identify the existing strengths and the tweaks required for consistency. That’s why we offer a variety of comprehensive programs to support you through the process.
At Boost, we don’t believe in quick fixes. 30 years of healthcare and business experience has shown us that Band-Aid tactics are not sustainable. While you might see some short-term gains, you’ll be disappointed down the road when your scores backslide.
Instead of implementing a quick fix, we work with you to identify the underlying challenges affecting your organization. Even if you’re already 80% of the way there, we can deliver the final 20% that makes all the difference.
Experiencing inconsistency in HCAHPS scores?
If you are experiencing inconsistency with HCAHPS scores from quarter to quarter, year to year, we can help with a complimentary assessment that will help your hospital identify the top 3 key factors contributing to inconsistency at your hospital.
Generally, we find that seven common factors can keep your hospital from creating sustainable, patient-focused cultural change. Learn how to maximize your hospitals original investment in patient satisfaction. Contact us today for a complementary assessment.
Do you want to learn more about the factors that are holding your organization back?
Click here to find out how.