Improve Reputation and Loyalty to Your Hospitals Brand

 

how many stars do your customers see?

In the new value-based healthcare landscape, improving patient satisfaction is not only a financial imperative, its a critical ingredient to create client loyalty to your brand.  For over a decade, hospitals have committed to delivering enhanced patient experiences and raising HCAHPS scores. But consistently delivering and sustaining 5 Star experiences can be challenging.  This is where the experts at Boost can help.

At Boost Patient Experiences, we have one clear goal: to help your organization improve the patient experience and consistently deliver 5 Star Patient experiences...the type that make it easy for patient to select your system time and time again. 

Our goal isn’t to improve your scores for one or two quarters; we support you to create the sustainable cultural change needed to deliver consistently positive patient experiences over the long-term and be known in your region as the hospital of choice. 


Cultural change: the key to sustainable success

How can your hospital achieve sustainable improvements in patient satisfaction?  The answer is different for every hospital which is why we begin engagements with a cultural assessment to identify the existing strengths and the tweaks required for consistency.  That’s why we offer a variety of comprehensive programs to support you through the process.

 At Boost, we don’t believe in quick fixes. 30 years of healthcare and business experience has shown us that Band-Aid tactics are not sustainable. While you might see some short-term gains, you’ll be disappointed down the road when your scores backslide.

Instead of implementing a quick fix, we work with you to identify the underlying challenges affecting your organization. Even if you’re already 80% of the way there, we can deliver the final 20% that makes all the difference.


Experiencing inconsistency in HCAHPS scores?

If you are experiencing inconsistency with HCAHPS scores from quarter to quarter, year to year, we can help with a complimentary assessment that will help your hospital identify the top 3 key factors contributing to inconsistency at your hospital. 

Generally, we find that seven common factors can keep your hospital from creating sustainable, patient-focused cultural change. Learn how to maximize your hospitals original investment in patient satisfaction. Contact us today for a complementary assessment.


Do you want to learn more about the factors that are holding your organization back?
Click here to find out how. 

 

About

The experts at Boost Patient Experiences will teach your organization to thrive in the new value-based healthcare landscape. 

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Take Action

Take a complimentary assessment to help identify the 3 key factors that are leading to HCAHPS score backsliding in your hospital.

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