At Boost, we leverage our years of patient experience expertise to help hospitals accelerate the attainment of consistently excellent Patient Experiences.
OUR PROGRAMS ARE CUSTOMIZED TO MEET THE SPECIFIC NEEDS OF OUR CLIENTS, HERE'S A SAMPLE:
IMMERSION: TURNKEY APPROACH TO PATIENT EXPERIENCE
Created to help hospitals improve the patient experience, QUICKLY. This is a turnkey program whereby BOOST consultants work alongside your team, immersed in your culture, to perform RCA and rapid improvements to create sustainable improvements in the patient experience.
PATIENT EXPERIENCE MENTORSHIP PROGRAM FOR CXO AND CNO'S
Designed to help hospital CXO's and CNO'S drive and accelerate the hospitals patient experience strategic plan throughout the organization for consistent execution. This is a year long support program whereby BOOST serves as a mentor to fast track results based on their years of experience partnering with hospitals to improve HCAHPS scores. The Mentorship program is customized to deliver seminars or onsite presence along with coaching throughout the year to deliver guidance and support to CXO or CNO.
“There is no other program like this that I know of that has the complete hands-on guidance towards Patient Experience. Eileen and her team help you to really focus on driving the patient experience by taking it apart one bit at a time and really drilling down on the key drivers of the domains. The clarity and accountability that is driven through our coaching sessions and our on-site visit is exactly what was needed to help create sustainability and shift culture. It’s like I have a personal coach that I can connect with at anytime to discuss any barriers or push back that I might be facing or to talk through strategies and tactics that may need to be tweaked or refocused. Boost is truly my partner in this Patient Experience Journey and the fact that you sign on with them for a year is compelling. Most programs want to come in a just do a six week stint and send you on your way. Eileen and her team are sincerely and genuinely committed to my hospital’s success. Boost Patient Experiences is a game changer in the Patient Experience arena. I wish I would have know about them 5 years ago when I started. Don’t think about why you can’t do it, think about why you need and should do it!” (D.B., CXO, New York)
ACCELERATE: MANAGEMENT COACHING FOR long term results
We hear it frequently: hospitals have implemented evidence-based strategies yet HCAHPS are inconsistent and scores plummet shortly after they improve. As the Patient Experience Coach, BOOST will coach front line managers for consistent execution of the hospitals Patient Experience strategic plan, to ingrain accountability and deliver sustainable results.
MANAGEMENT BOOT CAMP: Requisite BUSINESS SKILLS FOR MANAGERS TO LEAD PATIENT CENTERED CULTURES
The expectations of healthcare leaders has significantly changed. Many front line leaders have been raised through the ranks based on their clinical expertise. And although those skills are extremely important to deliver quality, they are no longer enough. The environment has changed and the quality clinical skills of the past must now be coupled with the necessary business skills to lead a value driven, results based culture. The VBP BOOT Camp is designed to develop the requisite business skills to lead CONSISTENT outcomes in a VBP culture. The BOOT CAMP is a year long program comprised of seminars, skill application, coaching and accountability for front line leaders to create sustainable outcomes.
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If you’re ready to BOOST your Patient Experiences and HCAHPS scores, contact us today for a complimentary consult.